ImageEnhan Terms of Service
1. Service Provider
ImageEnhan services are provided by TecDeon Limited.
Company Information:
Company Name: TecDeon Limited
Registered Address: Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Hong Kong
Contact Email: [email protected]
Website: https://www.imageenhan.com/
2. Acceptance of Terms
By accessing and using ImageEnhan services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
3. Service Description
ImageEnhan is an AI-powered online image enhancement platform that provides the following services:
AI Image Enhancement: Improve image resolution and quality
Image Upscaling: Support for 2x, 4x, 8x enlargement
Image Denoising: Remove image noise
Image Restoration: Restore old photos
Video Enhancement: Video quality improvement
Anime Image Optimization: Specialized enhancement for anime images
Watermark Removal: Remove image watermarks
Background Removal: Remove image backgrounds
Image Cartoonization: Convert photos to cartoon style
Passport Photo Maker: Create standard passport photos
4. User Accounts
4.1 Account Registration
You must provide accurate and complete registration information
You are responsible for protecting your account password and security
One email address can only register one account
You must be at least 13 years old to register an account
4.2 Account Responsibility
You are responsible for all activities under your account
Do not share account information with others
Immediately notify us of any unauthorized use
We have the right to suspend or terminate accounts that violate rules
4.3 Account Termination
You may delete your account at any time
We may terminate accounts for violations
After account termination, related data will be processed according to our privacy policy
5. Service Plans and Pricing
5.1 Free Service
Basic image enhancement features
Limited usage times and file sizes
Processed results include watermarks
Standard processing speed
5.2 Paid Services
Advanced AI enhancement features
Higher processing quality and resolution
Watermark-free output
Priority processing queue
Batch processing functionality
Larger file support
5.3 Pricing and Payment
Specific prices are as displayed on the website
Support for major credit cards and online payment methods
All fees are priced in USD
Payments are processed through secure third-party payment processors
6. Usage Restrictions and Prohibited Conduct
6.1 Content Restrictions
Users may not upload the following content:
Illegal, harmful, or content that infringes on others' rights
Files containing malware or viruses
Content that infringes copyright or other intellectual property rights
Pornographic, violent, or hate content
False or misleading information
6.2 Technical Restrictions
Users may not:
Attempt to bypass technical restrictions or security measures
Conduct unauthorized automated batch operations
Reverse engineer or attempt to obtain source code
Interfere with normal service operation
Use services for competitive analysis
6.3 Commercial Use
Free users may not use processed results for commercial purposes
Paid users may use commercially according to purchased licenses
Services may not be used for purposes competitive with ours
7. Content and Intellectual Property
7.1 User Content
You retain ownership of uploaded content
You grant us necessary rights to process, store, and display content
You warrant that you have legal rights to uploaded content
You are fully responsible for the legality of uploaded content
7.2 Service Content
Our AI technology, algorithms, and website content are protected by intellectual property rights
Unauthorized copying, modification, or distribution of our technology and content is prohibited
Processed images belong to you, but you may not claim ownership of our technology
7.3 Feedback and Suggestions
Feedback and suggestions you provide may be used by us to improve services without payment of any fees.
8. Refund Policy
8.1 Refund Conditions
Refunds may be requested in the following situations:
Technical failures preventing normal service use for more than 24 hours
Duplicate charges or system billing errors
Service quality significantly not as described
Within 7 days of purchase and having used less than 20% of purchased credits
8.2 Refund Process
Submit refund request through [email protected] under qualifying conditions
Provide detailed refund reasons and relevant evidence
We will review the application within 5-7 business days
Upon approval, refunds will be processed within 7-14 business days to the original payment method
8.3 Non-Refundable Situations
Successfully used credits to process images
Issues caused by user error (such as uploading wrong file formats)
Violations of Terms of Service
Requests made more than 30 days after purchase
8.4 Partial Refunds
If you have used part of the service, we may provide proportional partial refunds.
9. Service Availability and Maintenance
9.1 Service Commitment
We strive to maintain 99% service availability
Regular system maintenance and upgrades
24/7 technical monitoring
9.2 Service Interruptions
We may temporarily interrupt services for:
System maintenance and upgrades
Security issue fixes
Force majeure factors
Legal requirements
9.3 Notification Mechanism
Planned maintenance will be notified 24 hours in advance.
10. Limitation of Liability
10.1 Disclaimer
Services are provided "as is" without any express or implied warranties
We do not guarantee services will be completely error-free or uninterrupted
We are not responsible for the accuracy, legality, or quality of user content
We do not guarantee AI processing results will fully meet expectations
10.2 Damages Limitation
Our total liability shall not exceed the service fees paid by users in the past 12 months
We are not liable for indirect, special, incidental, or consequential damages
We are not liable for business losses, profit losses, or data loss
10.3 Exceptions
Some jurisdictions may not allow liability limitations, in which case the above limitations may not apply.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or expenses arising from your violation of these terms or misuse of services.
12. Service Changes and Termination
12.1 Service Changes
We have the right to modify, update, or discontinue service features at any time
Major changes will be notified 30 days in advance
Price adjustments will be notified 30 days before taking effect:
12.2 Service Termination
We may terminate services in the following situations:
Users seriously violate Terms of Service
Users engage in fraudulent or illegal activities
Technical or business reasons require service discontinuation
13. Dispute Resolution
13.1 Amicable Settlement
Any disputes should first be resolved through amicable negotiation.
13.2 Arbitration
If negotiation fails, disputes should be resolved through the Hong Kong International Arbitration Centre according to its arbitration rules.
13.3 Governing Law
These terms are governed by the laws of the Hong Kong Special Administrative Region.
13.4 Jurisdiction
Users agree to accept the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
14. Terms Updates
14.1 Right to Modify
We reserve the right to modify these terms at any time.
14.2 Notification Methods
Important changes will be notified through:
Website announcements
Email notifications
In-service notifications
14.3 Effective Time
Updated terms take effect 30 days after publication. Continued use of services indicates agreement to updated terms.
15. Miscellaneous
15.1 Entire Agreement
These terms constitute the entire agreement between you and us regarding service use.
15.2 Severability
If any part of these terms is deemed invalid, the remaining parts remain valid.
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15.3 Rights Reservation
Our failure to exercise any right does not constitute a waiver of that right.
16. Contact Information
If you have any questions or concerns, please contact us:
TecDeon Limited
Email: [email protected]
Address: Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Hong Kong
Website: https://www.imageenhan.com/